Returns, Refunds & Reprints

We want you to love your book. If it arrives damaged, misprinted, or not what you ordered, we will reprint it or refund you. We would rather fix a problem than win an argument, so if something is not right, tell us.

Because each book is personalized with your photos and content and printed on demand, we cannot resell or restock a returned book. For that reason, we do not accept general returns or offer refunds for reasons unrelated to a problem with the product, such as a change of mind. The protections below are how we keep things fair.

Production starts soon after you order, so the window to change or cancel is short. If you need to make a change, email us right away with your order number.

If production has not started yet, we will cancel or update the order for you. Once production has begun, the order generally cannot be changed or canceled, because your book is already being made.

We will reprint or refund your order, at no extra cost to you, if it arrives with a problem on our end, including:

• Damaged in transit, such as bent covers or torn pages.
• A printing defect, like smearing, banding, missing ink, or binding problems.
• The wrong book, wrong size, or wrong quantity.
• A manufacturing or quality issue that makes the book clearly different from the proof you approved.

Because you design and approve your book before ordering, a few things fall outside the guarantee:

• Spelling, grammar, photo choices, ordering, or cropping that you approved before checkout.
• A change of mind after production has started.
• Minor color or brightness differences that come from normal printing, since screens and print naturally vary.
• Photo quality issues caused by low-resolution or blurry source photos.
• Delays or losses caused by an incorrect shipping address you provided.

If you are not sure whether something is covered, email us. We look at every case individually and lean toward making you happy.

Email us at orders@tidbitbooks.com within 30 days of delivery and include your order number, a short description of the problem, and a few photos of the issue if it is about damage or print quality. The photos help us fix the root cause and get a corrected book to you faster.

For a covered issue, we will usually offer a free reprint of your book. If you would prefer a refund, or if we are not able to reprint, we will refund you instead. You will not be charged for a covered reprint, and you will not normally need to ship the original book back, though we may ask for the photos described above.

Refunds are issued to your original payment method through our payment processor, Stripe. After a refund is approved, it typically appears within 5 to 10 business days, depending on your bank or card provider.

If your tracking shows a problem, or your book does not arrive in a reasonable time, contact us and we will help track it down and, if needed, reprint and reship it. Please see our Shipping Policy for how delivery, tracking, and lost packages are handled.

Questions about a return, refund, or reprint? Email us at orders@tidbitbooks.com and a real person will help.